Chairs are full on Saturdays and half-empty on Tuesdays.
The team is good and customers wait less than ten minutes. The schedule is the problem: six technicians are staffed the same way every weekday, whatever the demand.
Tuesday and Wednesday chairs sit empty 59% of the time while Saturday turns people away.
Do these two things
-
Move one technician from Tuesday to Saturday
$9,400 a yearAdds capacity where customers are turned away and costs nothing.
-
Offer a Tuesday–Wednesday rebooking incentive
Fills about 1 in 10 empty slotsPairs with the marketing win-back email — send the lapsed list to the empty days.
Try your own numbers
These open on the report's numbers. Move the sliders to see what changes.
- Extra Saturday bookingsOn the “Chair use by day” tab
What's in this report
- When are the chairs actually busy?Saturday runs near capacity; Tuesday and Wednesday afternoons are the emptiest hours of the week.
- Is the work spread evenly across the team?Mostly. Two technicians carry the most bookings and the highest tickets — they are who Saturday customers ask for.
When are the chairs actually busy?
Saturday runs near capacity; Tuesday and Wednesday afternoons are the emptiest hours of the week.
Source: analysis/utilization.md
| 10–12 | 12–2 | 2–4 | 4–6 | 6–8 | |
|---|---|---|---|---|---|
| Mon | 52% | 61% | 55% | 70% | 64% |
| Tue | 33% | 44% | 31% | 49% | 52% |
| Wed | 36% | 45% | 34% | 50% | 55% |
| Thu | 55% | 63% | 58% | 74% | 71% |
| Fri | 62% | 72% | 69% | 85% | 83% |
| Sat | 96% | 98% | 95% | 93% | 88% |
| Sun | 71% | 82% | 77% | 64% | — |
Sunday closes at 6, shown as a dash.
Source: analysis/utilization.md from raw/square-appointments-2026-08.csv
Is the work spread evenly across the team?
Mostly. Two technicians carry the most bookings and the highest tickets — they are who Saturday customers ask for.
Show the numbers
| Bookings in 12 months | Average ticket ($) | |
|---|---|---|
| Lina | 1,210 | 92 |
| Lena | 1,105 | 89 |
| Hoa | 880 | 78 |
| Tran | 820 | 80 |
| Rosa | 610 | 74 |
| Vy | 526 | 71 |
Source: raw/square-appointments-2026-08.csv
The 12-month plan
0–30 days: Match staff to demand
$0Move one Tuesday shift to Saturday
Ask for a volunteer; rotate monthly if nobody wants it permanently.
Alternative and how to undo it
We also considered: Hire a part-time Saturday technician — adds cost before using spare capacity.
If it doesn't work: Move the shift back.
30–90 days: Fill the quiet days
$0Steer win-back offers to Tuesday and Wednesday
What could go wrong
Most serious first.
| Risk | How bad | How likely | What fixes it |
|---|---|---|---|
| Two technicians carry the top clients | High | Low | Pair newer technicians on Saturday bookings |
| Saturday walk-ins turned away | Medium | High | Shift one technician to Saturday |
How sure we are
Tuesday demand turned away by the booking system (blocked slots). We found none.
Staff may not want Saturdays. The move is a volunteer rotation, not a mandate.